Warp EMA Terms of Service

Terms and Conditions:

By opting into the Warp EMA SMS service, you agree to the following terms and conditions:

1. Program Description

The Warp EMA SMS service is a research tool designed to facilitate Ecological Momentary Assessments (EMA). Subscribers will receive automated text messages containing unique, anonymized links to access mobile research surveys. These messages are strictly for research purposes and help participants complete scheduled study tasks.

2. Message Frequency

Message frequency varies based on your specific study protocol. You can expect to receive approximately 2 messages per day for the duration of the 14-day study period.

3. Message and Data Rates

Message and data rates may apply. Depending on your mobile plan, your carrier may charge you to receive or send text messages. SympatiCog LLC. is not responsible for any costs incurred by participating in this service.

4. Opt-Out Instructions

You may cancel the SMS service at any time. To stop receiving messages, reply ‘STOP’ to any Warp EMA SMS message. After you send the SMS message STOP to us, we will send you a single SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To join again, simply sign up as you did the first time.

5. Support Instructions

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by emailing or calling your study coordinator.

6. Privacy Policy

Your privacy is important to us. Information collected via this service is handled in accordance with our Warp EMA Privacy Policy. We retain your phone number only for the duration of the study or for 30 days if the study is not completed, after which it is automatically deleted.

7. Supported Carriers

The service is available on all major US carriers. Please note that carriers are not liable for delayed or undelivered messages.